Review Customers, Prevent Friendly Fraud, and Protect Your E-Commerce Business
Protect your business from chargeback fraud and return fraud with BadActors. Our merchant-powered fraud detection system flags high-risk orders before they cost you money. When customers abuse chargebacks or return policies, share fraud reports with our network. We'll alert you when they order from you, giving you the power to protect your business.
Start for free
No credit card is required
Cancel anytime
How Our Fraud Prevention System Works
For years, customers have been able to leave reviews on your business. Now we're giving merchants the power to report fraudulent activity during customer interaction.
Report Fraudulent Activity
When a customer commits chargeback fraud or return fraud, document the incident directly from your order page. Your fraud report helps protect merchants across our network.
Automatic Order Screening
Our system automatically scans every new order against our fraud database, flagging customers with verified fraud reports from other merchants.
Make Informed Decisions
Get instant alerts on high-risk orders. Require signature confirmation, add insurance, or cancel suspicious orders. You stay in control.
Works with
The Growing Threat of First-Party Fraud
First-party fraud, also called friendly fraud, has reached crisis levels, costing merchants $235 billion annually. Without fraud prevention tools, small and mid-size merchants are the most vulnerable.
What is Chargeback Fraud?
Chargeback fraud—also called friendly fraud or first-party misuse—occurs when customers make legitimate purchases but later file false chargebacks claiming non-delivery, unrecognized transactions, or unauthorized use.
What is Return Fraud?
Return fraud encompasses a range of schemes where customers abuse return policies, including using items then returning them, returning stolen merchandise, and item substitution fraud, where customers return different or worthless items instead of what they purchased.
First-party fraud effects all merchants
The convergence of lenient return policies, simplified chargeback processes, and social media-fueled fraud education has created a perfect storm as many now view these behaviors as victimless convenience rather than criminal activity.
35%
Americans who admit to committing first-party fraud
75%
Percent of chargebacks that are fraud
$100 billion
Annual Merchant Fraud Loses
79%
Merchants reporting first-party fraud
Affordable Fraud Prevention for Every Merchant
Start protecting your business today with pricing that scales with your growth. All plans include access to our fraud database, automatic order screening, and merchant network protection.
* Orders checked per month.
Start Preventing Fraud Today
Join thousands of merchants protecting their businesses with BadActors. Start free, no credit card required, and get instant access to our fraud prevention network. Together we can make a difference.